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  You can now pay your invoices by Visa or MasterCard. We now accept credit cards for one time or automatic monthly billing payments.  You will receive a form in with your invoice or you can phone the office and give us your information.
  Track Your UPS Packages and Calculate your shipping charges 

 

  We support Alarmnet-C as well as Uplink Radio back-up systems.  
   

 

  SecurityCenter Printable Forms:

 

   Alarm Panels Manuals
We now have several hundred manuals for alarm panels available in PDF format that we can email to you, this includes user and installation manuals. If you need one you can email or call the central station and tell us what you need.
  False Alarms   Why it is important that your customer signs a Customer Agreement Contract
 

 Problem: Thunderstorms create a great number of false alarms.

Solution: Batteries should be kept in good order. The alarm panel should be grounded properly. Sound discriminators should be set properly. 

  • Please open and read upon receipt all mail from SecurityCenter.
  • For the best response time possible, please update your contact lists.
  • When putting a new account on line, please test all functions, zones and codes completely. Include all codes programmed on the monitoring agreement. This will prevent us from receiving codes, which are not on file (Code Error). These will be handled as Burg/Panic/Fire/Emergency alarms unless a Code Error Dealer Letter is on file.
 

Your answering service should have an outline of the format we use when we report alarm activation. This will expedite the reporting process. More importantly, it will assure that the information we report is complete. Be sure they know that we identify ourselves as “SecurityCenter.”

 

   When your subscriber signs their Monitoring Agreement, the immediate benefit to Security Services Center Inc, is to limit our liability. As a dealer, you also obtain benefits from the signed agreement.

Beyond the “Due Diligence” aspects of legally defining the methods and monitoring services to be provided through Security Services Center, the signed contract bolsters your business as follows:

The signed monitoring contract is a term guarantee of income for your business as well as a commitment by Security Services Center to keep the service up and running for you and your client during the months defined by the contract.

Should you seek financing of your business or decide to sell or consolidate the business through or with another dealer, every signed contract becomes a measurable value added asset on your balance sheet.

It establishes both the terminology and the contractual limitations for the services provided through SSC that you are providing for a monthly fee.

Your client’s commitment on Security Services Center’s Monitoring Agreement is like a giant umbrella. It explicitly defines the subscriber’s commitment for monitoring services in a manner that both Security Services Center and you can count on.
 
  Billing Policies   Collection Policy Steps 
       
 
  • Each account is billed yearly in advance for a full 12 months from the date the account is placed on line (other billing cycles such as monthly, quarterly or semi-annually are available by prior arrangement).
  • An account is not billed until we receive a signed Monitoring Agreement (which must be received within 14 days). However, the account is charged from the date it goes on line.
  • Recurring invoices are dated the 1st of every month.
  • Any options (such as Open/Close or 24-hour test) added or deleted after the account is billed will be invoiced on the 1st of the following month.
  • Returned checks are subject to a $25.00 Fee and the Dealer can be placed on Credit Hold.
  • Excessive activations may be subject to a surcharge of $.50 per signal.
  
  • Statements are printed on the first of each month.
  • A reminder notice is mailed after 30 days.
  • The dealer will be placed on Credit Hold if an invoice is still outstanding 45 days past the invoice date.
  • At 45 days, a letter is mailed to the dealer requesting payment within 10 days of the date of the letter. This letter is mailed certified mail, with a copy sent via regular mail. A 2% Late Charge will be added at this time.
  • If payment is still not received, we will notify all parties of discontinuance of monitoring service. This letter will provide an additional 10 days for the dealer to rectify this serious situation. If the situation is not resolved on the tenth day, all accounts on the past due invoice will be disconnected.
 

Payments 

  • To insure your payment is properly credited, include your dealer number and invoice numbers on your remittance.
  • To research any payments, a check number and an approximate date will be required.
  • Please bring any discrepancies to our attention immediately.
  • Terms are net 30 days.

 

 		  

Testing Procedures

When calling to put an account on test or to get test results, you will need:

 For an Existing Account

  • Dealer number.
  • Account Number (if you do not know the account number, a dispatcher can find it using street or phone search).
  • How long you will be testing .
  • Name of Subscriber.
  • The code(s) or zone(s) that you would like to put on test. Single or Multiple codes/zones may be put on test, allowing the rest of the system to remain active. (If you are not sure of the code/condition, we can find it for you using data review).

 For an Account Not on File 

  • Use the same information above but instead of providing the subscriber name, supply the telephone number at the location where you are testing. (If you are sending a wrong format or dropping a digit, we will be able to notify you immediately).