|FREQUENTLY ASKED QUESTIONS|
|If you donít find the answer to your questions please feel free to call our office at 1-800-521-9352 or send us e-mail at email@example.com|
|CUSTOMER SERVICE FAQ|
Police Department is changing their phone number. How do I go making a global change to
all of my accounts?
A: All you need to do is provide our office with the new police phone number, we will verify the "new" number and then make the changes to all of your accounts that require the new number.
Can the SecurityCenter operator mis-dial my customer to verify
alarm signals? My customer says she was sitting by the phone, and the
phone never rang, yet the police were dispatched?
formats does SecurityCenter Support?
A: We support any major format including all Ademco, Silent Knight, Radionics and Sescoa. We also support Contact ID as well as SIA formats.
SecurityCenter offer Two-Way Voice Services?
Q: Does SecurityCenter support cellular
Q: Does SecurityCenter offer Dealer Access
Q: How many accounts does my company have to
have to become a dealer with SecurityCenter?
Q: Does SecurityCenter monitor for the
Q: Does SecurityCenter have a redundant
telephone line system?
format should I use when programming a control?
A: This depends on the communicator, on the newer controls a SIA format is recommended as it is the fastest and the easiest to program. If your communicator does not support the SIA format then use a 4+2 format. Ademco controls have the contact ID format, this format is Ademco's version of SIA. SecurityCenter can support any major format including 3+1, 4+2, FBI Superfast, all Ademco formats and SIA, we have all the receivers for the formats.
testing alarm signals, the operator tells me they received a "code error" what
is a code error?
Q: What condition codes should I program
for different conditions i.e. burg, fire or trouble.
Q: How can I determine what is causing my
communicator to fail or the central station to not receive signals when I test a system?
Check for line seizure. Place a meter on the brown and gray wires from the RJ31X the voltage should be between 40 and 60 volts. When the communicator activates the voltage should drop to 0.
Connect a headset to the Telco side of the communicator (red and green wires from the RJ-31). When the communicator activates,
Dial tone and the number being dialed, make sure the dial tone disappears when the number is dialed
Ring and an answer handshake tone from the central station receiver